FAQ

If you need anything or require help with your corporate housing search please email us at letsgo@nestapart.com or tweet us @NestApart for a fast reply.

• How do I access NestApart?

  Click here to view Nest corporate apartments.

• What is NestApart?

  NestApart provides instant bookable modern corporate housing designed for frequent business travelers. Every step is simplified from instant booking, to online payment, concierge service via text, and hassle free move-in and out. Avoid the hassle of leasing or legacy corporate housing companies!

• What is required to sign up?

  Register with your company email and we will approve your request.

• Can anyone use NestApart?

  We are a corporate service designed for frequent and extended stay business travelers. To book we will require your company email address.

• What will you do with my data?

  Nothing except validate your identity and help you make bookings. We will never share your identity or personal information with others outside of your bookings. We will never use your data with out your explicit permission.

• Why NestApart for your next trip?

  Stay in properties designed for frequent business travelers

  Curated and tested selection of consistently high standard properties

  Corporate billing and expense system to accommodate your company bookings

  Healthy ready to cook kitchen and pantry shopping service

  Space to stretch, bring your family, or team

  Productive workspace with fast wifi, and a comfortable productive desk

  Rewards points for free stays

  Automated check-in, check-out, identity verification

  Automated locks and access

  Scheduled global billing

  Simple flexible cancellation process

  Pay in $USD around the world

• I have a question? Need assistance?

  Email us at letsgo@nestapart.com 24x7 for a fast reply and a call back if needed or call us at 415-360-8900.

• What type of properties can I find on NestApart?

  We carefully select properties in each city which are reviewed and tested to our standard. We keep the selection to a small proven group of providers we know you will love and provide a consistent awesome level of service.

• Where do you operate ?

  We aim to be truly global across all the major metros. Presently we are focused on San Francisco, London, NYC, and Austin. More locations on the way!

• What is a "Business Perfect" accommodation?

  By "Business Perfect" we mean that it has been approved for NestApart and met our strict requirements and we have updated it with our core set of amenities and services. We look for properties that are beautiful, impeccably maintained, new where possible, centrally located, with modern climate controls, comfortable beds and furniture, working clean everything, fast Internet, and of course great value for what you are getting. In cities like SF, NYC, and London, seasoned travelers know that quality is all over the map and it can be really hard to find a place of high standard. Instead of risking it, find consistently awesome standards with NestApart.

• What is your cancellation and refund policy?

  NestApart has a consistent policy across all providers to make life easier for everyone. You may cancel your booking at any time before the booking confirmation is completed for a full refund. To cancel please email a cancellation request. Hotel bookings after confirmation are fully cancellable up to 48 hours before the start date. Confirmed apartment bookings are cancellable up to 30 days before the start date. If apartment booking cancellation is desired under 30 days from the start date, as leasing contracts are impacted, cancellation is only possible if we find another client to take on the booking period.

• How do I access my accommodation?

  NestApart is available 24x7 for arrivals. Once a booking is confirmed we will ask for your flight number, airport, and arrival date or if travelling by car the approximate time. Our team will greet you on arrival for apartments. Hotels handle their own check-in process. NestApart uniquely guarantees that you can arrive at any time, so if you are flying around the world you can count on getting access to your accommodation after an exhausting flight.

• What are the check-in and check-out times?

  The NestApart standard is 12pm noon check-out and 3pm check-in. We try to accommodate early arrivals and late check-outs whenever possible, just let us know what you need.

• How is payment accepted?

  Mastercard, Visa, Amex, ACH bank transfers, and by invoice. For longer stays your company can save by paying by check or ach bank transfers.

• Can I schedule billing for long stays?

  Yes, we can schedule your billing for approved corporate accounts. Monthly bill scheduling is available for any stay over 30 days. Look for the scheduled option during booking.

• Can I use NestApart for our company bookings?

  Yes, we have set up NestApart to make life easy for company bookings. Business travelers can book directly, or your travel department can book for them. You can also set up centralized payment, approval, and booking rules for your team. Write us for details.

• Do I need to pay a deposit?

  The majority of our properties do not require a deposit for corporate travelers. On the property page you can view the deposit required.

• Do I need to pay for damages?

  For peace of mind NestApart uniquely covers light damage during your stay wich includes wear and tear (standard wear over time), damage to linens, damage to kitchen wear, removable stains, scuffing to paint or furniture from routine wear and tear. We are incredibly pro guest and try to keep you happy wherever possible. Guests are liable for any damage from negligence (example leaving water on a wood floor), smoking, parties, theft, pet damage, or other non routine wear and tear damage.

• How do I change the dates of a booking?

  For a booking that has yet to commence please contact us asap at letsgo@nestapart.com and we will try our best to accommodate your change needs.

• Pets

  Many buildings have restrictions on pets. If you are bringing pets please indicate the breed and approximate weight and our team will follow up with the best building options for your pet requirements.

• Parking

  If you require parking that is a separate charge for most buildings. Please indicate the vehicle make and model and dates needed for parking and our concierge team will send options and pricing.

• Invoice Bookings

  If you selected to be invoiced please indicate if another contact at your company will be handling. All bookings require advance payment for the first month costs unless otherwise agreed with your company.

• Guest verification

  For new guests identity verification is required by our buildings for the security of all guests. If you have not used a work or company email for the booking please reply to this email with your work email address and a photo attached of your passport or drivers license.

• Where is NestApart located?

  NestApart has offices in downtown SOMA, San Francisco at 156 2nd St, San Francisco, CA 94105. We have corporate apartments in over 100 centrally located downtown buildings in San Francisco such as Pacific Heights at 1890 Clay St, San Francisco, Ca. 94109. The Financial District of San Francisco at 16 Jessie Street, San Francisco, Ca. 94105 or SOMA at 680 Mission Street, San Francisco, Ca. 94105.

If you have any questions please contact us at letsgo@nestapart.com. We will get back to you ASAP.